Question 1

Where do I check my package balance?

Accepted Answer

1. Log In (https://momence.com/sign-in?hostId=12535)to access your account
2. Click ‘My Memberships’ on the left-hand side and you’ll see your package details under ‘Active Subscriptions’. E.g. ‘2/4 events used in this renewal’ means that 2 classes have been utilized out of the 4-class package that you’ve bought. Please note that this will only be visible once the first class takes place.
3. Scroll down to ‘Full Membership History’ and you’ll see the expiry date of your package.

Question 2

I’ve bought a drop-in before, does this automatically register an account for me?

Accepted Answer

Yes! Just Log In (https://momence.com/sign-in?hostId=12535), use the same email address that you’ve used when purchasing your drop in and click on ‘Forgot your password?’ You’ll receive instructions via e-mail from there on.

Question 3

Where do I see my upcoming classes?

Accepted Answer

Log In (https://momence.com/sign-in?hostId=12535)to your account. You’ll see your booked classes under ‘Upcoming Events’

Question 4

Can I carry forward my unused class credits?

Accepted Answer

In-studio class packages expire according to the validity stated. Do keep track of your package balance and expiry date.

Effective 11 March 2024, there will be an option to rollover unused class credits to any new in-studio package (excluding drop-in) that is purchased upon expiry. These credits will be valid during the same period of the new package. An option to extend the validity of unused credit for a maximum of 1 month is also available at RM50. Please e-mail yogawithkuihkapit@gmail.com (yogawithkuihkapit@gmail.com)for any rollover or extension requests.

Virtual class packages are on an auto-renewal basis where unused class credits are automatically rolled over to the following month as long as the package hasn’t expired. Please note that class credits cannot be extended beyond package expiry.

Frequently Asked Questions